Privacy Policy

PRIVACY POLICY

Effective Date: 22/12/2025
Last Updated: 21/09/2026

Sri Surya Agrizen Industries Private Limited ("SSAGRIZEN", "we", "us", "our") respects the privacy of visitors, customers, suppliers, business partners and other users of our website and digital services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, place an order, contact us, subscribe to communications, use our services or otherwise interact with SSAGRIZEN.

1. Company Information

Sri Surya Agrizen Industries Private Limited

Registered Office:
Door No. 26-12-4, Revenue Ward No. 26, Port Colony, Paravada Industrial Area, Kothuru, Sirasapalli, Anakapalli District, Andhra Pradesh – 531019

GSTIN: 37ABSCS1045H1Z2
FSSAI Licence: 10126999000004
Trade Licence: 00013-2026-IO
Email: ssagrizen@gmail.com  
Website: ssagrizen.com

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• City, state, postal code and country
• Order details and purchase history
• Product preferences
• Payment and transaction-related information
• Customer service communications
• Feedback, reviews and enquiries
• OTP verification information
• Information submitted through forms
• Device and browser information
• IP address and technical information
• Website usage and analytics information
• Cookie and similar technology information
• Marketing preferences

We do not intend to collect information that is unnecessary for providing our products or services.

3. Mobile Number and OTP Verification

SSAGRIZEN may use mobile-number-based OTP verification instead of conventional username/password registration.

Your mobile number may be used to:

• Verify your identity;
• Create or maintain your customer profile;
• Process orders;
• Provide order-related notifications;
• Prevent fraud and unauthorized access;
• Provide customer support;
• Communicate important service information.

Marketing communications will be handled in accordance with applicable consent and communication requirements.

4. Purposes of Processing

We may use personal information to:

• Process and fulfil orders;
• Process payments;
• Arrange delivery;
• Provide customer support;
• Verify customer identity;
• Manage customer accounts;
• Process returns, cancellations and refunds;
• Respond to enquiries;
• Improve our products and website;
• Analyse website usage;
• Prevent fraud and misuse;
• Maintain business and transaction records;
• Send transactional communications;
• Send promotional communications where permitted;
• Comply with legal, regulatory and tax requirements;
• Protect our legal rights and interests.

5. Payment Information

Payments may be processed through authorized third-party payment service providers.

SSAGRIZEN generally does not need to retain complete card credentials where payment processing is handled by the applicable payment provider. Customers should review the relevant payment provider's terms and privacy practices.

6. Sharing of Information

We may share necessary information with:

• Payment processors;
• Courier and logistics partners;
• Technology/service providers;
• Website hosting providers;
• SMS/OTP providers;
• Email communication providers;
• Analytics providers;
• Professional advisers;
• Government authorities where legally required;
• Law-enforcement authorities where legally required;
• Business partners where necessary to provide requested services.

We do not intend to sell customer personal information as a standalone commercial product.

7. Cookie - Policy

What Are Cookies: Cookies are small files or similar technologies stored on a device when a user visits a website. SSAGRIZEN may use cookies and similar technologies to operate and improve its website.

Types of Cookies:

• Essential Cookies Used for functions such as:
  • Cart;
  • Checkout;
  • Security;
  • OTP/login;
  • Session management.
• Functional Cookies:
  • Used to remember preferences and improve website functionality.
• Analytics Cookies: May help us understand:
  • Website traffic;
  • Popular pages;
  • Customer journeys;
  • Website performance.
• Marketing Cookies: Where enabled, these may be used for advertising, campaign measurement and remarketing.
• Third-Party Cookies: Third-party services may place cookies or similar technologies subject to their own policies.

Cookie Management: Customers may manage cookies through browser settings and, where available, our website cookie-preference mechanism. Disabling certain cookies may affect website functionality.

Our website may use cookies and similar technologies for:

• Website functionality;
• Login/OTP functionality;
• Cart functionality;
• Security;
• Analytics;
• Performance monitoring;
• Customer preferences;
• Marketing and advertising where applicable.

Please refer to our Cookie Policy for additional information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, regulatory, dispute-resolution and legitimate business requirements.

Different categories of information may have different retention periods.

9. Data Security

We take reasonable technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Customer Rights

Subject to applicable law, customers may have rights relating to their personal information, including rights to:

• Obtain information about processing;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance;
• Exercise other rights available under applicable law.

Requests may be sent to ssagrizen@gmail.com .

11. Marketing Communications

Where applicable, customers may receive promotional communication relating to SSAGRIZEN products, services, offers and events.

Customers may opt out of marketing communications through the available unsubscribe or communication-preference mechanism.

Transactional and legally necessary communications may continue even after marketing preferences are changed.

12. Children's Information

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where such authorization is required by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other services.

SSAGRIZEN is not responsible for the privacy practices of independent third parties.

14. International Transfers

Where personal information is processed or transferred outside India, SSAGRIZEN will take steps required under applicable law and contractual arrangements.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with the revised "Last Updated" date.

16. Grievance / Privacy Contact

For privacy-related questions, requests or complaints:

Sri Surya Agrizen Industries Private Limited
Email: ssagrizen@gmail.com  
Registered Office: Door No. 26-12-4, Revenue Ward No. 26, Port Colony, Paravada Industrial Area, Kothuru, Sirasapalli, Anakapalli District, Andhra Pradesh – 531019

17. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to mandatory rights available to customers under applicable law.